Patient Implant Care Coordinator

Company: Advanced Oral Surgery Grand Rapids
Location: Grand Rapids
Posted on: November 7, 2024

Job Description:

Role and Responsibilities A smiling face and a team player attitude are "MUSTS"! The Patient Implant Care Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Patient Implant Care Coordinator will also manage the doctors schedule and any communications with patient and referring offices. We are looking for an ambitious candidate who is dedicated to a full time position!
MONDAY - 7:30 AM - 5 PMTUESDAY - 7:30 AM - 5 PMWEDNESDAY 11 AM - 5 PMTHURSDAY 7:30 AM - 2 PMFRIDAY 7:30 AM - 2 PM

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor's time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned. Education and Experience
  • Highschool diploma or equivalent required.
  • Two years of customer service experience required.
  • Medical or dental experience preferred. Skills and Abilities
    • Understanding of dental terminology.
    • Friendly, inviting, and professional personality and presence.
    • Basic office skills such as typing and filing.
    • Good organizational skills.
    • Attention to detail.
    • Leadership and problem-solving skills.
    • Effective communication skills.
    • Ability to work cross functionally with other team members.
      Core Benefits & WellnessMedical (including Virtual Care), Dental, and Vision CoverageEmployee Assistance Program (EAP)Uniforms/Scrubs provided
      Financial Well-BeingCompetitive pay, Bonus potential, and annual merit reviews401(k) Plan w/Company MatchHealth Savings Account (HSA) with HDHP health plans
      Life InsuranceBasic and Supplemental Life InsuranceSpouse and Child Life Insurance
      Time Off, Disability And Leave Of AbsencePaid Vacation (Starting at 2 weeks) and 6 Annual Paid HolidaysShort Term Disability PlanLong Term Disability Plan
      
      
      
      PIf0184f4559bd-37248-35971889

Keywords: Advanced Oral Surgery Grand Rapids, Kalamazoo , Patient Implant Care Coordinator, Other , Grand Rapids, Michigan