Program Executive

Company: VirtualVocations
Location: Kalamazoo
Posted on: November 7, 2024

Job Description:

A company is looking for a Program Executive to manage senior customer relationships and drive account growth.

Key Responsibilities

Ensure customer satisfaction and retention while managing account-based P&L
Oversee escalations for critical issues and monitor performance reporting for continuous improvement
Develop customer retention programs and coordinate contract onboarding activities

Required Qualifications

Bachelor's degree or high school diploma with 10+ years of relevant experience
10+ years of experience in senior-level customer relationship management
Exceptional leadership experience with proven results
Strong technical aptitude and willingness to learn new technology solutions
Knowledge of frameworks such as Six Sigma, ITIL, or Lean

Keywords: VirtualVocations, Kalamazoo , Program Executive, Other , Kalamazoo, Michigan

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